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Frequently Asked Questions

What is pyrography?

Pyrography is the ancient art of woodburning. Using heat, designs are carefully burned into the wood surface, creating unique, permanent patterns and artwork.

What is Shou Sugi Ban?

Shou Sugi Ban is a traditional Japanese technique of charring wood to enhance its beauty, durability, and resistance to elements. It gives each board a striking, one-of-a-kind finish.

Are the boards food safe?

Yes. All boards are food-safe. We recommend sealing your board with food-safe oils, making them safe for serving food and everyday use.

How do I care for my board?

  • the Oak boards a sold natural (un oiled) We recommend before using and on a regular bases oiling with our Wood Butter or food grade Mineral Oil, however you can also use a food-safe oil eg olive oil which will help protect the oak. Please note this will also darken the colour and appearance of the oak.
  • Please do not soak or put in a dishwasher,
    wipe only with a damp cloth. Extreme heat or moisture will negatively affect the stability of the oak.

Can I order a custom design?

Absolutely. We specialize in bespoke designs. Share your idea, text, or image, and we’ll work with you to bring your vision to life.

How long does a custom order take?

If we have stock on hand then the unit can be shipped immediately and will take 3-5 business days. if the order is bespoke or or out of stock then the processing time varies depending on the complexity of the design, but typically ranges from 10-14 business days. With Bespoke We’ll provide an estimated timeline before you confirm your order.

Do you ship internationally?

Yes, we ship locally and we can ship internationally. International shoppers can use our Contact Form or pop us an email on fionndesigns@outlook.com and we can assist with the Shipping costs and times.

What makes each board unique?

Each board is handcrafted from natural oak, meaning no two boards are ever exactly the same. The grain, texture, and artistry make every piece a one-of-a-kind heirloom. What sets our designs apart even further is the art of pyrography—the delicate craft of hand-burning motifs and details into the wood—adding another layer of individuality and timeless character to every board.

Can the boards be used for cutting as well as serving?

Yes, but keep in mind that heavy cutting may mark the surface and affect the artwork. We recommend using them mainly as serving or display boards to preserve the design.

Do you offer gift packaging?

Yes. Our boards make excellent gifts for weddings, anniversaries, and special occasions. Gift wrapping and personalized messages are available on request.

What is your return policy?

We want you to love your board. If for any reason you are not satisfied, you may return unused, undamaged & impersonalised items within 7 days of delivery. Because custom designs are made specifically for you, they are non-returnable and non-refundable

Please note that return shipping costs are the customer’s responsibility unless the product arrived damaged or defective.

What if my board arrives damaged?

If your order arrives damaged in transit, please contact us within 48 hours with photos of the packaging and product. We’ll replace the item or offer a full refund.

What if my board develops cracks or warps?

Wood is a natural material and may expand or contract with changes in temperature and humidity. Following our care instructions helps minimize this. We therefor cannot refund /replace products.

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