Candle Matches

• Lead Time for Stock-on-Hand
  All orders are processed within 24 hours. Orders placed over weekends or public holidays will be processed on the next working day.
• Lead Time for Out-of-Stock Items
  If an item is out of stock at the time of your order, please allow 10–14 Business days for production and dispatch. We will keep you updated throughout the process and notify you as soon as your order is on its way.

• Main Centres (Johannesburg, Pretoria, Durban, Cape Town, Bloemfontein, Port Elizabeth): 2–5 business days.
• Regional/Outlying Areas: 5–7 business days.
  Delivery times are estimates and may vary due to courier schedules, weather, or unforeseen delays.

Shipping Fees

• Fees calculated at Checkout.
• Free Shipping for orders over R1500.00 (In South Africa)

• We gladly accept returns or exchanges reported within 48 hours of delivery.
• Please note that custom or personalised items are non-returnable.
• If you decide to return an item due to a change of mind, the shipping cost will be deducted from your refund.
• If your order arrives damaged or incorrect, we’ll cover the return shipping and arrange a replacement or refund.

Care Guide

1. Oak Boards:

Our Weathered Oak boards are sold untreated and unoiled. We recommend treating them with our Wood Butter or Mineral Oil before use to help protect the surface and prevent staining or discolouration. -Other food safe oils, like olive oil, would also be okay to use.

Please note that once oiled, the oak will naturally darken slightly, enhancing the richness of the wood’s grain and character.

To keep your serving board looking beautiful and lasting for years:

• Regular Oiling – Apply food-safe mineral oil or our Wood Butter regularly. This helps preserve the wood, prevent cracking, and maintain its natural grain.
• Frequency – We recommend oiling once every few weeks with regular use, or whenever the wood starts looking dry.
• Cleaning – Wipe with a damp cloth and mild soap if needed. Never soak in water or place in the dishwasher.
• Storage – Store in a cool, dry place. Avoid direct sunlight and extreme heat which may cause warping.
  

With proper care, your board will age beautifully and remain a timeless piece in your home.

2. Tea Towels

• Machine wash at 40˚C. Warm iron. Do not tumble dry. Do not dry clean.